Player Privacy Policy

This Privacy Policy explains how Superlines collects, uses and protects the personal information you provide when you register, play or otherwise use our services. We take your privacy seriously and set out below what data we collect, how we use it, who we may share it with and the choices available to you about your information.

Types of data we collect

We collect a range of information to operate your account and provide our services. This includes data you give us directly, information generated while you use the site and details about transactions you make.

Personal data

Personal data includes name, date of birth, email address, postal address, telephone number and identity documents you provide for verification. We also record account credentials, communications with support and any self-exclusion or responsible-gambling preferences you set.

Technical data

Technical data covers device and connection information such as IP address, browser type, device identifiers, operating system, language settings and approximate location. We use this information to deliver the service, detect security issues and improve site performance.

Transactional data

Transactional data relates to deposits, withdrawals, payment method details (we do not store full card numbers), game play history, bet history, wins and losses, bonuses awarded and loyalty points. This information is necessary for account management, payments and compliance with legal obligations.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, detect and prevent fraud, comply with legal and regulatory obligations and provide customer support. Transactional and activity data is used to process withdrawals, resolve disputes and to monitor for problem gambling. We may also use aggregated, non-identifiable data for analysis and to improve our services.

Data protection practices

We implement appropriate technical and organisational measures to protect your data while in transit and at rest. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. Where we engage third parties to process data on our behalf, we require them to follow suitable security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, maintain your session, analyse usage patterns and serve functional content. You can manage cookie settings through your browser or via our cookie controls. Disabling certain cookies may affect site functionality.

User rights

You have rights to access the personal data we hold about you and to request correction, restriction of processing or deletion where applicable. You may also object to certain processing, including direct marketing, and request portability of your data in a common machine-readable format when appropriate.

Access, correction and deletion

To exercise your rights, contact our support team via the help centre in your account. We will respond to verifiable requests and may ask for proof of identity. In some cases we may need to retain certain records to comply with legal or regulatory requirements.

Information sharing and third parties

We may share your information with payment processors, identity verification and fraud-prevention providers, analytics suppliers and regulated partners who perform services on our behalf. We do not sell your personal information. Transfers to third parties are made only where necessary and with appropriate safeguards.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Where changes are material we will notify you through the account or by other reasonable means. You should check this page regularly for any updates.